Refund & Return Policy

Returns
At Arrah’s Hair, customer satisfaction is our priority.

We accept return requests within 5 days of the delivery date.

To be eligible for a return, the item must:

• Be unused and unworn.
• Have not been washed, cut, dyed, or altered.
• Be in its original packaging with all tags attached.
• Be returned in the same condition in which it was received.

For hygiene reasons, wigs that have been worn, customized, or damaged by the customer cannot be returned or exchanged.

Damaged or Incorrect Orders

If your order arrives damaged or you receive the wrong item, please contact us within 48 hours of delivery with photos, and we’ll resolve the issue as quickly as possible.

Refunds
Once we receive and inspect your returned item, we’ll notify you of the approval or rejection of your refund.

If approved, your refund will be issued to your original payment method within 5–10 business days, depending on your bank or payment provider.

Shipping fees are non-refundable unless the return is due to our mistake.